Refund policy

  • No refund policy: 

    Our company's No Refund Policy dictates that we do not accept any refunds once an order has been placed. Exchanges are possible within 15 days of receiving the item.

  • Eligibility for exchange:

    To ensure an exchange can be processed, the item must be in its original, unused condition with all tags and packaging intact. A receipt or proof of purchase is also required to initiate the exchange process.

  • Shipping damages and Issues:

    At our company, we prioritize the safe delivery of items to our valued customers. While we take all necessary precautions, we acknowledge that shipping companies' actions are beyond our control. Rest assured, all shipped items are fully insured against loss or damage. If you encounter any issues, please don't hesitate to contact us through social media, our website, or email, and we'll be more than happy to assist you with filing a claim. Your satisfaction is our utmost priority, and we are here to support you every step of the way.

  • Non-returnable items:

    Certain items, such as perishable goods, custom-made products, and personal care items, are not eligible for returns. In addition, hazardous materials, flammable liquids, and gases cannot be returned. Please note that sale items and gift cards are also non-returnable. Pre-owned items are not eligible for exchanges or refunds. 

  • Damaged/Defective Item Policy:

    While we strive for 100% customer satisfaction, occasional manufacturing defects or mismatches may occur. We are happy to offer a replacement pair or full store credit for any defective items. If a replacement is not available, we can assist in ordering the item for you.

    We kindly ask all customers to inspect their items prior to wearing them. If the item has only been tried on, partial or full store credit may be issued based on the condition. If the item shows signs of being noticeably worn more than once, we are unable to offer any credit, exchange, or further assistance regarding defects or mismatches.

    Please note: No cash refunds will be issued under any circumstances. Only order replacements or store credit will be offered.

  • Exchanges:

    For exchanges please login to your account to process your return. Please ensure that your item for the return is in the original condition and is put in a box full of packing.


    For all exchange requests, please contact us via email or social media. If the item needs to be shipped back to us, the customer is responsible for return shipping costs. We will invoice you at our wholesale shipping rate and provide a return shipping label for your convenience.

  • Shipping and Exchanges:

     Customers who are exchanging items and are located out of town must pay for shipping of the item being returned to us and the new item being sent to them. If the customer is in town, they can visit our store for the exchange.

  • Price Discrepancy:

    Exchanges for items of equal value will be done at no extra cost. If there is a difference in price for the item being exchanged, the customer is responsible for covering that difference. If a balance is owed to the customer, it will be given in the form of a Kickedout Gift Card, which can be redeemed online or in-store.